While today’s digitally-savvy customers want the ease and simplicity of online lending, they also need to know there’s someone they can contact when they need help.
With our Cortex Customer Service solution, you can effectively and efficiently manage your customer accounts. Whether your service center is onsite or outsourced, we can train and develop competent, professional staff to support your product and ensure customers feel appreciated.
Our trainers will train your team on how to use loan management systems and design a best-in-class Quality Assurance program to help the leadership team ensure your representatives provide a top-notch customer service experience.
Utilizing our workforce management strategy that employs a “right people, right place, right time” approach, ensuring you have a well-trained call center to work with your customers.